Terms and Conditions

1. Getting Started

These terms and conditions, along with the documents referenced further down (the “Terms”), govern the use of this website (the “Website”) and any related or connected services, together called the “Service”. Please read these Terms carefully, as they set out important details about your rights and duties in relation to the Website and create a binding legal agreement between you, our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether visiting as a guest or signed in as a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments that may be published from time to time. If you do not accept these Terms, please do not access the Service or use the Website. The Service is owned by RBGAMING N.V., a limited liability company registered in Anjouan under company registration number 16077, with its registered address at Hamchako, Mustamudu, Autonomous Island of Anjouan, Union of Comoros, and licensed in Anjouan to offer online games of chance.

2. Ground Rules

We keep the right to revise and amend the Terms (including any documents referred to and linked below) whenever we see fit. You should revisit this page every so often to review the Terms and Conditions. Amendments become binding and take effect the moment they are published on this Website. If you disagree with any such change, you must stop using the Service straight away. Continuing to use the Website after publication signals that you accept the amended Terms. Any bets left unsettled before the revised Terms come into force will be dealt with under the earlier Terms.

3. What We Ask of You

You acknowledge that, whenever you access the Website and use the Service:

3.1. You are over 18, or the legal age at which gambling or gaming is permitted under the law or jurisdiction that applies to you. We keep the right to ask you for proof-of-age documents at any point.

3.2. You have the legal capacity to enter into a binding agreement with us. You must not access the Website or use the Service if you lack that capacity.

3.3. You live in a jurisdiction where gambling is allowed. You are not a resident of any country where residents, or anyone within that country, are barred from accessing online gambling. It is entirely up to you to make certain that your use of the Service is lawful. Residents of restricted countries cannot deposit or play.

3.4. You may not use a VPN, proxy, or similar service or device that hides or alters your true location.

3.5. You are the authorised holder of the payment method you use.

3.6. You must make every payment to us in good faith and must not try to reverse a payment, or take any step that would cause a third party to reverse it.

3.7. When placing bets you may lose some or all of the money you have deposited to the Service under these Terms, and you will bear full responsibility for that loss.

3.8. When placing bets you must not use any information gained in breach of any law in force in the country where you were located when the bet was placed.

3.9. You are not acting for another party or for any commercial reason, but only for yourself, as a private individual in a personal capacity.

3.10. You must not try to manipulate any market or element within the Service in bad faith, nor in any way that harms the integrity of the Service or of us.

3.11. You must act in good faith towards us and the Service at all times and for every bet placed through the Service.

3.12. Neither you nor, where relevant, your employees, employers, agents, or family members are registered as an Affiliate in our Affiliate programme.

4. Off Limits

4.1. You must not use the Service:

4.1.1. if you are under 18 (or below the age of majority set by the laws that apply to you), or if you cannot legally enter into a binding agreement with us, or if you are acting as an agent for, or otherwise on behalf of, someone under 18 (or below the applicable age of majority);

4.1.2. if you live in a country where residents, or anyone within that country, are barred from accessing online gambling;

4.1.3. if you are a resident of, or accessing the Website from, any of the following: the United States of America and its territories, France and its territories, the Netherlands and its territories and the countries making up the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany, the United Kingdom of Great Britain and Northern Ireland, and Spain;

4.1.4. to gather nicknames, email addresses, and/or other details of other Customers by any means (for example, sending spam or other unsolicited emails, or framing or linking to the Service without permission);

4.1.5. to disrupt or unduly affect or sway the activity of other Customers or the running of the Service in general;

4.1.6. to push unsolicited commercial advertising, affiliate links, or other forms of solicitation, which may be taken down from the Service without notice;

4.1.7. in any way that we reasonably view as an attempt to (i) cheat the Service or another Customer, or (ii) collude with another Customer to gain a dishonest edge;

4.1.8. to scrape our odds or infringe any of our Intellectual Property Rights; or

4.1.9. for any unlawful activity of any kind.

4.2. You cannot sell or transfer your account to a third party, nor can you take over a player account from someone else.

4.3. You may not move funds between player accounts in any way.

4.4. We may close your Account at once on written notice if you use the Service for unauthorised purposes. In certain cases we may also pursue legal action against you.

4.5. Employees of the Company, along with its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and the immediate families of each, are NOT permitted to use the Service for real money without prior approval from the Company Director or CEO. If such activity comes to light, the account(s) will be closed at once and all bonuses and winnings forfeited.

4.6. Card counting in blackjack is strictly forbidden and may lead to account suspension and the withholding of any related funds.

5. Signing Up

You agree that, whenever using the Service:

5.1. We keep the right to turn down a registration application from any applicant at our sole discretion, with no duty to give a specific reason.

5.2. Before using the Service, you must fill in the registration form yourself and read and accept these Terms. Before you can start betting on the Service or withdraw winnings, we may require you to become a verified Customer, which involves passing certain checks. You may be asked to supply valid proof of identity and any other document we consider necessary. This includes, but is not limited to, a photo ID (a copy of a passport, driver’s licence, or national ID card) and a recent utility bill showing your name and address as proof of residence. We keep the right to suspend wagering or limit Account options on any Account until the required details are received. This is carried out in line with the applicable gaming regulation and anti-money laundering requirements. On top of that, you will need to fund your Service Account using the payment methods listed in the payment section of our Website.

5.3. You must give accurate contact details, including a valid email address (“Registered Email Address”), and keep this information up to date going forward. Keeping your contact details current on your Account is your responsibility. If you fail to do so, you may miss important Account notifications and information from us, including changes to these Terms. We identify and communicate with our Customers through their Registered Email Address. It is up to the Customer to keep an active and unique email account, to give us the correct address, and to tell the Company of any change to it. Each Customer is fully responsible for keeping their Registered Email Address secure so that no third party can use it. The Company will not be responsible for any damage or loss said or claimed to have arisen from communications between the Company and the Customer using the Registered Email Address. Any Customer without an email address the Company can reach will have their Account suspended until such an address is provided. We will suspend your Account at once on written notice if you deliberately supply false or inaccurate personal information. In certain cases we may also pursue legal action and/or notify the relevant authorities, who may take action of their own.

5.4. You may register only one account with the Service. Accounts are subject to immediate closure if we find that you hold more than one with us. This covers the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties acting on your behalf. In such cases, all connected accounts will be closed and any remaining funds locked and withheld.

5.5. To confirm your financial standing and verify your identity, we may ask you for further personal details, such as your first and last name, or draw on any third-party information provider we deem appropriate. If any additional personal data is gathered through third-party sources, we will let you know what has been collected.

5.6. You must keep your password for the Service confidential. Provided the requested Account information has been correctly supplied, we are entitled to assume that bets, deposits, and withdrawals were made by you. We recommend changing your password regularly and never sharing it with anyone. Protecting your password is your responsibility, and any failure to do so is at your own risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, that your Account has been hacked, or that your password has been discovered by someone else, you must tell us straight away. You must also let us know if your Registered Email Address has been hacked; in that case we may ask you for extra information or documentation so we can verify your identity. We will suspend your Account as soon as we learn of such an incident. In the meantime you remain responsible for all activity on your Account, including third-party access, whether or not you authorised it.

5.7. You must never pass any content or other information on the Service to another Customer or any other party by way of a screen capture (or any similar method), nor display such information or content within a frame or in any manner different from how it would appear had that Customer or third party typed the URL for the Service into their browser.

5.8. On registering, you will be able to use every currency offered on the website. These will be the currencies of your deposits, withdrawals, and the bets you place and match into the Service as set out in these Terms. Some payment methods do not process in all currencies. Where that happens, a processing currency will be shown, together with a conversion calculator on the page.

5.9. We are under no duty to open an Account for you, and our sign-up page is merely an invitation to treat. Whether or not to go ahead and open an Account for you rests entirely with us, and if we decline, we are under no obligation to explain why.

5.10. Once we receive your application, we may get in touch to ask for further information and/or documentation so that we can meet our regulatory and legal obligations.

6. Managing Your Account

6.1. Accounts may use several currencies; in that case all Account balances and transactions appear in the currency used for the transaction.

6.2. We do not extend credit for use of the Service.

6.3. We may close or suspend an Account if you are not, or we reasonably believe you are not, complying with these Terms, or to protect the integrity or fairness of the Service, or where we otherwise have reasonable grounds. We cannot always give you advance notice. If we close or suspend your Account because you have not complied with these Terms, we may cancel and/or void any of your bets and withhold any money in your account, including the deposit.

6.4. We keep the right to close or suspend any Account without prior notice. Contractual obligations that have already matured will nonetheless be honoured.

6.5. We keep the right to refuse, restrict, cancel, or limit any wager at any time and for any reason, including any bet we believe was placed fraudulently to get around our betting limits and/or system rules.

6.6. If any amount is credited to your Account by mistake, it stays our property; once we spot such an error, we will notify you and the amount will be removed from your Account.

6.7. If, for any reason, your Account becomes overdrawn, you will owe us the overdrawn amount.

6.8. You must tell us as soon as you notice any errors relating to your Account.

6.9. Please keep in mind that betting is meant purely for fun and enjoyment, and you should stop the moment it stops being fun. Never bet anything you cannot afford to lose. If you feel you may have lost control of your gambling, you can self-exclude by scrolling to the footer of our website and clicking ‘Responsible Gambling’, which takes you to our exclusion page. First, a 24-hour cooldown is applied to your account, which must be confirmed by email. Once the cooldown ends, you will get a follow-up email with further self-exclusion timeframes to pick from.

6.10. By starting self-exclusion, you agree not to open another account, not to deposit or try to deposit funds, and not to place wagers on Rainbet, and you accept that this is a voluntary step for which Rainbet bears no liability for any losses during the exclusion period.

6.11. Self-exclusion is a firm policy and cannot be undone under any circumstances, as we are fully committed to promoting responsible gambling.

6.12. An account can only be closed permanently through Customer Support once the 90-day exclusion period has ended.

6.13. If an account is blocked for breaching responsible gambling policies, Rainbet will handle the withdrawal of any remaining balance. No rewards can be claimed after the block, since the account will be permanently closed.

6.14. You cannot transfer, sell, or pledge your Account to anyone else. This ban covers the transfer of any valuable asset of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, and rights and/or claims tied to those assets, whether legal, commercial, or otherwise. The ban on such transfers also includes, but is not limited to, encumbering, pledging, assigning, granting usufruct, trading, brokering, hypothecating, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation, and/or association, in any form whatsoever.

7. Adding Funds

7.1. Every deposit must come from an account, payment system, or credit card registered in your own name, and any deposit made in another currency will be converted using the daily exchange rate from oanda.com, or at our own bank’s or payment processor’s prevailing rate, after which your Account will be credited accordingly. Note that some payment systems may charge extra currency exchange fees, which will be taken from your deposit total.

7.2. Fees and charges may apply to customer deposits and withdrawals, and these can be found on the Website. In most cases we cover transaction fees for deposits to your Rainbets.vip Account. You are responsible for any bank charges you may run up when depositing funds with us.

7.3. The Company is not a financial institution and uses third-party electronic payment processors to handle credit and debit card deposits; they are not processed directly by us. If you deposit by credit or debit card, your Account will be credited only if we receive approval and an authorisation code from the card-issuing institution. If your card issuer withholds that authorisation, your Account will not be credited with those funds.

7.4. You agree to pay in full any and all payments and charges owed to us or to payment providers in connection with your use of the Service. You further agree not to make any chargebacks, or to renounce, cancel, or otherwise reverse any of your deposits, and in any such case you will refund and compensate us for the unpaid deposits, including any costs we incur while collecting them, and you agree that any winnings from wagers made with charged-back funds will be forfeited. You accept that your player account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit or banking insurance scheme, or by any similar scheme in any other jurisdiction, including your own. Chargebacks can lead at once to account termination, full balance forfeiture, and legal action where needed. In addition, the player account earns no interest on any funds held in it.

7.5. If you choose to take up any of our promotional or bonus offers by entering a bonus code during a deposit, you accept the Terms of Bonuses and the terms of that specific bonus.

7.6. Funds coming from criminal, illegal, and/or unauthorised activity must not be deposited with us.

7.7. If you deposit using your credit card, we recommend keeping a copy of your Transaction Records and of these Terms.

7.8. Online gambling may be illegal in the place where you are located; if so, you are not permitted to use your payment card to deposit on this site. Knowing the online gambling laws in your country of residence is your responsibility.

7.9. Deposits made using unsupported cryptocurrencies or networks carry a high risk of being lost for good. Rainbet cannot be held responsible for any funds lost as a result of such deposits.

8. Cashing Out

8.1. You may withdraw any cleared funds in your player account by sending a withdrawal request in line with our withdrawal conditions. The minimum withdrawal per transaction is $15 (or the equivalent in another currency), except when closing an account, in which case you may withdraw the full balance.

8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least once. If you take up one of the promotions on offer, you will need to wager twice the usual amount.

8.3. We keep the right to request photo ID, address confirmation, or additional verification steps (such as a selfie or a verification call) to confirm your identity before approving any withdrawals from your Account. We also keep the right to carry out identity checks at any time throughout your relationship with us.

8.4. All withdrawals must go back to the original debit card, credit card, bank account, or payment method used to fund your Account. At our own discretion, we may let you withdraw to a payment method other than the one your original deposit came from. This will always be subject to extra security checks.

8.5. If you wish to withdraw funds but your account is inaccessible, dormant, locked, or closed, please contact our Customer Service Department.

8.6. Please note that we cannot guarantee that withdrawals or refunds will go through if you breach the Restricted use policy set out in Clauses 3.3 and 4.

8.7. All crypto deposits are subject to a 1x wager lock.

9. Promo Codes, Affiliate Links, and Welcome Offers

Usage/Streamers/Welcome Promotions and Restrictions

9.1. Prohibited Conduct: abusing promotional codes, affiliate offers, or welcome rewards, including but not limited to applying the same code across multiple accounts to manipulate the system or act in bad faith, will lead to the forfeiture of all funds, winnings, and bonuses linked to or arising from the abuse.

9.2. Withdrawal Limitations: for welcome promo codes, the maximum you can withdraw is $50. For promotional and affiliate codes, the maximum that can be moved to your normal balance once the wager lock is cleared is $50. Any balance above this limit will be forfeited.

9.3. Lifting of Restrictions: restrictions tied to a promotional code are lifted once the balance linked to that code is either fully withdrawn or used up.

9.4. The deposit bonus promotion cannot be topped up with a further deposit. Doing so forfeits your eligibility for the promotion and any pending bonuses.

9.5. Users must follow these terms to keep the use of promotional codes fair and responsible. Breaches may trigger enforcement action, including forfeiture of funds and further account restrictions as set out above.

9.6. The Welcome offer bonus is strictly limited to a customer’s first account. If any pattern of abuse is spotted, we keep the right to seize all associated funds and permanently block the account.

9.7. Rainbet runs a strict anti-abuse policy. Accounts found to share the same IP address may be treated as abusive, and Rainbet keeps the right, at its sole discretion, to seize any funds tied to such accounts.

9.8. Affiliates may not run or promote any SEO-driven site or domain that competes with Rainbet for organic traffic or branded search terms. Using such sites to funnel users to Rainbet with an affiliate link is strictly forbidden. Any effort to intercept, replace, or redirect traffic already headed for Rainbet will result in loss of commissions and closure of the affiliate account.

10. When Things Go Wrong

10.1. In the event of an error or malfunction in our system or processes, all bets are void. You are obliged to tell us straight away as soon as you notice any error with the Service. Where communication or system errors, bugs, or viruses occur in connection with the Service and/or payments made to you because of a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising from those errors, and we keep the right to void all games/bets in question and take any other step to put the errors right.

10.2. We do everything we can to avoid mistakes in posting bookmaker lines. That said, if human error or a system problem means a bet is accepted at odds that are materially different from those generally available in the market when the bet was placed, or clearly wrong given the chance of the event happening at that time, we keep the right to cancel or void that wager, or to cancel or void a wager placed after an event has started.

10.3. We have the right to recover from you any amount overpaid and to adjust your Account to correct any mistake. An example might be where a price is wrong or where we record the result of an event incorrectly. If there are not enough funds in your Account, we may require you to pay us the outstanding amount relating to any erroneous bets or wagers. Accordingly, we keep the right to cancel, reduce, or delete any pending plays, whether or not they were placed with funds resulting from the error.

11. Play Rules, Refunds, and Cancellations

11.1. The winner of an event is decided on the date the event is settled, and we will not recognise protested or overturned decisions for wagering purposes.

11.2. All posted results are final after 72 hours, and no queries will be taken up after that. Within 72 hours of results being posted, we will only reset or correct them because of human error, system error, or a mistake by the source we take results from.

11.3. If a match result is overturned for any reason by the governing body of the match within the payout period, all money will be refunded.

11.4. If a draw occurs in a game where a draw option is offered, all stakes on a team to win or lose are lost. If no draw option is offered, everyone is refunded when a match ends in a draw. And where no draw option has been made available, extra time will count, if it is played.

11.5. If we cannot validate a result, for instance if the feed broadcasting the event is cut off and cannot be confirmed by another source, then, at our choice, the wagers on that event will be treated as invalid and refunded.

11.6. Minimum and maximum wager amounts on all events are set by us and may change without prior written notice. We also keep the right to adjust limits on individual Accounts.

11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We take no responsibility for missing or duplicate wagers made by the Customer and will not take up discrepancy requests over a missing or duplicated play. Customers can review their transactions in the My Account section of the site after each session to check that all requested wagers were accepted.

11.8. A matchup has action as long as the two teams are correct, whatever the League header it appears under on our Website.

11.9. The start dates and times shown on the Website for eSport matches are only an indication and are not guaranteed to be correct. If a match is suspended or postponed and does not resume within 72 hours of the actual scheduled start time, the match has no action and wagers are refunded. The exception is any wager on whether a team or player advances in a tournament, or wins it, which has action regardless of a suspended or postponed match.

11.10. If we post an event with the wrong date, all wagers have action based on the date announced by the governing body.

11.11. If a team fields stand-ins, the result still stands, since using stand-ins was the team’s own choice.

11.12. The Company keeps the right to remove events, markets, and any other products from the Website.

11.13. A full explanation of our sports betting rules can be found on a separate page: SPORTS BETTING RULES.

12. Staying in Touch

12.1. All communications and notices you send us under these Terms must go through the Customer Support form on the Website.

12.2. All communications and notices we send you under these Terms will, unless stated otherwise here, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. How we choose to communicate is entirely at our discretion.

12.3. All communications and notices sent under these Terms by either you or us must be in writing in the English language and must go to and from the Registered Email Address on your Account.

12.4. From time to time we may email you with information about betting, special promotional offers, and other news from Rainbets.vip. You agree to receive such emails when you accept these Terms during registration on the Website. You can opt out of these promotional messages at any time by sending a request to Customer Support.

13. Circumstances Outside Our Control

We cannot be held liable for any failure or delay in providing the Service caused by an event of Force Majeure that could reasonably be seen as outside our control, despite our taking reasonable preventive steps. Such events include an act of God, a trade or labour dispute, a power cut, an act, failure, or omission of any government or authority, a blockage or failure of telecommunication services, or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage you may suffer. In such a case, we keep the right to cancel or suspend the Service without taking on any liability.

14. Liability

14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (WHETHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE BREACH ANY DUTY IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE), IN WHICH CASE WE WILL NOT BE LIABLE TO YOU IF THAT FAILURE IS DUE TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR EXAMPLE, PROBLEMS ARISING FROM COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY, OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENT THAT NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR PREVENTED EVEN WITH REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR BUSINESS LOSSES OF ANY KIND.

14.2. IF WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE LIABILITY, OR (B) EUR €500 IN TOTAL, WHICHEVER IS LOWER.

14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO CONFIRM THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT BEFORE USE; AND (II) TAKE REASONABLE STEPS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING BY INSTALLING ANTI-VIRUS SOFTWARE.

15. Betting by Minors

15.1. If we suspect, or are told, that you are currently under 18, or were under 18 (or below the age of majority set by the laws that apply to you) when you placed any bets through the Service, your Account will be suspended (locked) to stop you placing further bets or making withdrawals. We will then look into the matter, including whether you have been betting as an agent for, or otherwise on behalf of, someone under 18 (or below the applicable age of majority). If we find that you (a) are currently under age; (b) were under 18 or below the applicable age of majority at the relevant time; or (c) have been betting as an agent for or at the behest of someone under 18 or below the applicable age of majority: all winnings currently credited or due to be credited to your Account will be held back; and all winnings gained from betting through the Service while under age must be paid to us on demand (and if you do not comply, we will seek to recover all costs tied to recovering those sums).

15.2. This condition also applies if you are over 18 but placing bets within a jurisdiction that sets a higher minimum age than 18 for legal betting, and you are below that minimum.

15.3. If we suspect you are breaching this Clause, or trying to rely on it for a fraudulent end, we keep the right to take any step needed to investigate, including notifying the relevant law enforcement agencies.

16. Fraud

16.1. We will pursue criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payment from any Customer where any of these is suspected. The Customer will indemnify us and will be liable to pay us on demand all costs, charges, or losses we sustain or incur (including any direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty, or criminal act.

16.2. Where there is evidence or suspicion of system misuse, or of our games being manipulated to gain an unfair edge over the house, a thorough investigation will follow. If it conclusively finds that abuse has taken place, all funds in the user’s account will be seized and the account permanently disabled. This policy keeps our gaming environment fair and sound for everyone.

17. Intellectual Property

17.1. Any unauthorised use of our name and logo may lead to legal action against you.

17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software, and business systems (the “Systems”), as well as our odds. You must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser), and when you choose a nickname for your Account we keep the right to remove or reclaim it if we think it appropriate.

17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (“Marks”), and/or our odds in connection with any product or service that is not ours, in any way that is likely to cause confusion among Customers or the public, or that in any way disparages us.

17.4. Except as expressly set out in these Terms, neither we nor our licensors grant you any express or implied right, licence, title, or interest in or to the Systems or the Marks, and all such rights, licences, titles, and interests are specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorised use or reproduction may lead to legal action against you.

18. Your License

18.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sub-licensable licence to access and use the Service for your personal, non-commercial purposes only. Our licence to you ends if our agreement with you under these Terms ends.

18.2. Other than in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other way exploit the Service and/or any content on it or the software within it, except as we expressly allow in these Terms or elsewhere on the Website. No information or content on the Service, or made available to you in connection with it, may be modified or altered, merged with other data, or published in any form, for example through screen or database scraping, or any other activity meant to collect, store, reorganise, or manipulate such information or content.

18.3. Any breach of this Clause by you may also violate our or third parties’ intellectual property and other proprietary rights, which could expose you to civil liability and/or criminal prosecution.

19. Your Conduct and Safety

19.1. For your protection and that of all our Customers, posting any content on the Service, as well as any conduct connected with it and/or the Service, that is in any way unlawful, inappropriate, or undesirable is strictly forbidden (“Prohibited Behaviour”).

19.2. If you engage in Prohibited Behaviour, or we determine at our sole discretion that you are doing so, your Account and/or your access to or use of the Service may be ended at once without notice. Legal action may be taken against you by another Customer, another third party, enforcement authorities, and/or us in relation to your Prohibited Behaviour.

19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to: promote or share information you know to be false, misleading, or unlawful; carry out any unlawful or illegal activity, such as anything that furthers or promotes any criminal activity or enterprise, breaches another Customer’s or any third party’s privacy or other rights, or creates or spreads computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or racially, ethnically, or otherwise objectionable; transmit or make available any content the user has no right to make available under any law or contractual or fiduciary relationship, including any content that infringes a third party’s copyright, trademark, or other intellectual property and proprietary rights; transmit or make available any content or material containing any software virus or other computer or programming code (including HTML) designed to interrupt, destroy, or alter the workings of the Service, its display, or any other website, computer software, or hardware; interfere with, disrupt, or reverse engineer the Service in any way, including intercepting, emulating, or redirecting the communication protocols we use, creating or using cheats, mods, or hacks or any other software meant to alter the Service, or using any software that intercepts or gathers information from or through the Service; retrieve or index any information from the Service using any robot, spider, or other automated tool; take part in any activity that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed; transmit or make available any unsolicited or unauthorised advertising or mass mailing, such as junk mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes, or other forms of solicitation; create Accounts on the Website by automated means or under false or fraudulent pretences; or impersonate another Customer or any other third party, or do anything else we reasonably regard as contrary to our business principles. The list of Prohibited Behaviour above is not exhaustive and may be changed by us at any time. We keep the right to investigate and to take whatever action we deem appropriate or necessary in the circumstances, including deleting a Customer’s posting(s) from the Service and/or ending their Account, and to act against any Customer or third party who directly or indirectly engages in, or knowingly lets any third party directly or indirectly engage in, Prohibited Behaviour, with or without notice.

20. Rainbet’s KYC/AML Policy

20.1. Rainbets.vip keeps the right, at any time, to request whatever KYC documentation it deems necessary to establish a User’s identity and location. Rainbets.vip keeps the right to restrict the service, payments, withdrawals, and access to funds if identity verification is not completed within 72 hours. The verification process may take up to 7 business days to review. Failing or refusing the identity check will result in confiscation of funds. During the process, the user will enter some basic details about themselves and then upload: a copy of a government-issued photo ID (in some cases front and back, depending on the document), a selfie of themselves holding the ID document, and a bank statement or utility bill. Once uploaded, the user is given a “Temporarily Approved” status, the documents pass to our side, and the “KYC Team” then has 24 hours to review them and email the user about the outcome: approval, rejection, or more information needed (no change in status). While on “Temporarily Approved” status, the user cannot deposit more than EUR 500 in total during this time, and cannot complete any withdrawal. Requirements for the “KYC Process”: Proof of ID, meaning the signature and, where the country is not a restricted country (the United States of America and its territories, France and its territories, the Netherlands and its territories and the countries making up the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany, the United Kingdom of Great Britain, Northern Ireland, and Spain), the full name must match the client’s name, the document must not expire within the next 3 months, and the owner must be over 18. Proof of Residence, meaning a bank statement or utility bill, where the country is not a restricted country (the United States of America and its territories, France and its territories, the Netherlands and its territories and the countries making up the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, the United Kingdom of Great Britain, Northern Ireland, Germany, Spain, and Cyprus); the full name must match the client’s name and match the proof of ID, and the date of issue must be within the last 3 months. Selfie with ID, meaning the holder must be the same as in the ID document above, and the ID document must match; make sure the photo/ID number is the same. Notes on the “KYC Process”: when the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system; the ticket number, along with an explanation, is sent back to the user. Once all the right documents are in our possession, the account is approved. Other AML measures: if a user has not passed KYC, they cannot make further deposits or withdrawals of any amount, and funds cannot be moved from your Rainbet Account to another Player’s Rainbet Account. If a user passes the KYC process successfully, the account is reinstated. Failing the KYC process or submitting falsified documents will result in permanent account closure and forfeiture of all funds.

20.2. Rainbets.vip keeps the right to withhold and freeze the accounts of users who try to get around verification using fake documents or any other forgery.

20.3. Rainbet uses Elliptic for blockchain transaction monitoring and wallet screening as part of its Anti-Money Laundering (“AML”) and sanctions compliance framework.

21. Complaints

21.1. If you have any concerns or questions about these Terms, please contact our Customer Service Department via the links on the Website, and use your Registered Email Address in all communication with us.

21.2. NOTWITHSTANDING THE ABOVE, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY IN RESPONDING TO ANY COMPLAINT WE RECEIVE OR IN ANY ACTION WE TAKE IN CONNECTION WITH IT.

21.3. If a Customer is unhappy with how a bet has been settled, they should give details of their grievance to our Customer Service Department. We will make reasonable efforts to respond to queries of this kind within a few days (and in any case we aim to respond to all such queries within 28 days of receipt).

21.4. Disputes must be raised within three (3) days of the date the wager in question was decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.

21.5. If a dispute arises between you and us, our Customer Service Department will try to reach an agreed solution. If they cannot, the matter will be escalated to our management.

21.6. If every effort to resolve a dispute to the Customer’s satisfaction fails, the Customer has the right to lodge a complaint with our licensing body, Gaming Services Provider N.V.

22. Links to Other Websites

The Service may contain links to third-party websites that are not run by, or connected to, us, and over which we have no control. Such links are provided purely for the convenience of Customers and are in no way investigated, monitored, or checked by us for accuracy or completeness. Their presence does not imply any endorsement by us of, or affiliation with, the linked websites, their content, or their owners. We have no control over or responsibility for their availability, accuracy, completeness, accessibility, or usefulness. So, when visiting such websites, we recommend taking the usual precautions for any new site, including reviewing its privacy policy and terms of use.

23. Assignment

Neither these Terms nor any right or obligation under them may be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or part of our rights and obligations under them to any third party, provided that third party can offer a service of substantially similar quality to the Service, by posting written notice to that effect on the Service.

24. Severability

If any provision of these Terms is found by any competent authority to be unenforceable or invalid, that provision will be modified so it can be enforced in keeping with the intention of the original wording, to the fullest extent permitted by law. The validity and enforceability of the remaining provisions will not be affected.

25. Breaking These Terms

Without limiting our other remedies, we may suspend or end your Account and refuse to keep providing you with the Service, in either case without prior notice, if in our reasonable opinion you breach any material term of these Terms. Notice of any such action will be given to you promptly.

26. General Provisions

26.1. Term of agreement. These Terms stay in full force and effect while you access or use the Service, or while you are a Customer or visitor of the Website. They survive the termination of your Account for any reason.

26.2. Gender. Words in the singular include the plural and vice versa; words in the masculine gender include the feminine and neuter and vice versa; and words referring to persons include individuals, partnerships, associations, trusts, unincorporated organisations, and corporations.

26.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms will be effective against or binding on us unless made in writing and duly signed by us, and, unless the written waiver says otherwise, it will be limited to the specific breach waived. Our failure to enforce any term or condition of these Terms at any time will not be read as a waiver of that provision or of our right to enforce it at any other time.

26.4. Acknowledgement. By accessing or using the Service from here on, you acknowledge that you have read, understood, and agreed to each and every paragraph of these Terms. As a result, you irrevocably waive any future argument, claim, demand, or proceeding contrary to anything in these Terms.

26.5. Language. If there is any discrepancy between the English-language version of these rules and any other language version, the English version will be taken as correct.

26.6. Governing Law. These Terms are governed by the law in force in Anjouan.

26.7. Entire agreement. These Terms make up the entire agreement between you and us regarding your access to and use of the Service, and supersede all earlier agreements and communications, whether spoken or written, on the subject.